BCSCore
Unified Service and Communication Line of BCSCore
The BCSCore hotline provides centralized interaction with the company’s engineering, service, technical, and commercial divisions. We offer a single communication channel for оперативe resolution of infrastructure, technical, organizational, and service-related matters.
Single Point of Contact
BCSCore uses a Single Point of Contact service model, allowing centralized routing of requests from clients, partners, and technical teams.
All requests undergo initial classification and are then directed to the appropriate engineering, service, or administrative departments of the company.
The hotline is available for consultations, infrastructure support, incident handling, service requests, and escalation of critical events.
Contact Phone Numbers
Both phone numbers are part of the unified BCSCore communication platform and are used to route requests to the appropriate company departments.
Primary Service Line
+7 (812) 210-05-44Unified communication line for interaction with clients, service departments, and engineering teams.
Support Hotline
+7 (495) 147-04-44Handling requests related to support, infrastructure, service operations, and critical incidents.
Communication Channels
To accelerate request processing, BCSCore recommends using dedicated email addresses depending on the request category.
Technical Support
support@bcscore.ruProcessing technical requests, incidents, infrastructure issues, diagnostics, and service support.
Commercial Department
sale@bcscore.ruQuestions related to cooperation, commercial proposals, project initiatives, and new service inquiries.
Service Desk
service@bcscore.ruService requests, existing contract support, operational and organizational matters.
Critical Incident Escalation
noc@bcscore.ruCritical incidents, emergency situations, service degradation, and issues requiring immediate response.
Availability and Support
BCSCore provides infrastructure support and request processing in accordance with service agreements, service criticality levels, and SLA parameters.
Extended support modes and 24/7 response capabilities are available for selected customers and mission-critical infrastructure.
- unified service desk and centralized request routing;
- enterprise infrastructure and distributed systems support;
- incident management and service request processing;
- critical infrastructure event escalation;
- interaction with engineering and operations teams;
- support for APN infrastructure and secure data transmission networks;
- high availability and mission-critical service support;
- SLA-based and custom service models.
Before Contacting Support
To accelerate infrastructure, service, and contract identification, it is recommended to prepare information about your organization and the nature of your request in advance.
Providing detailed information helps reduce initial diagnostics time and accelerates request routing within BCSCore engineering departments.
- organization name;
- organization tax identification number (TIN);
- contract or service agreement number (if available);
- contact details of the responsible person;
- incident or request description;
- service, site, or infrastructure identifiers;
- time of incident occurrence and its impact on business processes;
- technical parameters, logs, or diagnostic information (if available).
Areas of Support
The BCSCore hotline supports a wide range of infrastructure, service, and technology-related areas.
- enterprise infrastructure;
- high availability platforms;
- mission-critical systems;
- private APN networks;
- distributed infrastructure;
- edge and IoT infrastructure;
- information security;
- network integrations;
- IPSec and BGP integrations;
- geo-distributed systems;
- cloud and hybrid infrastructure;
- DevSecOps and CI/CD;
- container orchestration;
- monitoring and observability;
- service desk and operational support;
- enterprise digital platforms.
BCSCore Incident Response
Critical Incident Escalation
BCSCore maintains escalation procedures for critical infrastructure events and incidents affecting service availability, network connectivity, information security, or business continuity.
For high-priority requests, engineering, network, infrastructure, and operations teams may be engaged according to the incident severity level and service agreement parameters.
For incidents requiring immediate response, it is recommended to use noc@bcscore.ru and additionally contact the hotline phone numbers.
BCSCore SLA
Service Model and SLA
BCSCore provides various support models, priority levels, and response parameters depending on service criticality and infrastructure architecture.
Learn More About SLANeed consultation or infrastructure support?
Contact the BCSCore team to discuss service models, infrastructure support, enterprise integrations, APN networks, and mission-critical solutions.
